Pricing that follows
the capacity you run.
Mashu AI OS runs agents, deterministic workflows, integrations, knowledge and governance as one managed system — so business processes execute predictably, not just intelligently.
Three plans. One system.
- +Up to 150 MAU
- +1 business workspace
- +5 production agents + 5 sandbox agents
- +15 agent tools · 5 integrations
- +10 workflows · 5,000 runs / mo
- +2 knowledge bases · 1 light module
- +3 h development + 2 h advisory / mo
- +8x5 ticket and email · 1 business day first response
- +Everything in Core, plus:
- +Up to 500 MAU
- +3 business workspaces
- +Unlimited production and sandbox agents
- +30 agent tools · 10 integrations
- +30 workflows · 20,000 runs / mo
- +5 knowledge bases · 2 modules
- +8 h development + 4 h advisory / mo
- +Priority 8x5 + shared chat · up to 4 business hours first response
- +Everything in Growth, plus:
- +Up to 1,500 MAU
- +10 business workspaces
- +Unlimited production and sandbox agents
- +60 agent tools · 20 integrations
- +100 workflows · 75,000 runs / mo
- +12 knowledge bases · 4 modules
- +16 h development + 8 h advisory / mo
- +Priority+ 12x5 with escalation · critical from 1 hour first response
- +Isolated environments and white label available
A custom AI operating model.
For regulated, complex or large-scale environments — a custom operating model with dedicated governance, deployment options and a tailored roadmap.
- +Custom limits across every axis
- +Cloud, hybrid or on-premises deployment
- +Full data isolation and dedicated data space
- +White label option
- +Contract SLA and dedicated support
- +Security and compliance review
- +Enterprise governance and executive review
- +Dedicated delivery capacity and custom roadmap
Add-ons.
Extend any plan without changing tier. Every limit below can be raised on its own.
Compare plans.
Every limit and service level, side by side. Hover any term for its definition.
| Core$5,000 / mo | Growth$8,000 / mo | Scale$15,000 / mo | |
|---|---|---|---|
| Commercials | |||
| Monthly price | $5,000 | $8,000 | $15,000 |
| One-time setup | $4,200 | $8,900 | $18,900 |
| Typical implementation | ~1.5 weeks | ~3 weeks | ~6 weeks |
| Platform capacity | |||
| Monthly active users | 150 | 500 | 1,500 |
| Business workspaces | 1 | 3 | 10 |
| Production AI agents | 5 | Unlimited | Unlimited |
| Sandbox / test agents | 5 | Unlimited | Unlimited |
| Agent tools | 15 | 30 | 60 |
| External integrations | 5 | 10 | 20 |
| Knowledge bases | 2 | 5 | 12 |
| Active deterministic workflows | 10 | 30 | 100 |
| Workflow runs / month | 5,000 | 20,000 | 75,000 |
| Custom business modules | 1 light module | 2 modules | 4 modules |
| Operations and control | |||
| Analytics | Basic usage dashboard | Advanced ops dashboard | Executive + ops dashboard |
| Governance | Core roles and access | Extended roles and access | Policies + audit-oriented setup |
| Observability | + | + | + |
| Budget management | + | + | + |
| Human-in-the-loop | + | + | + |
| Guardrails and policies | + | + | + |
| Service | |||
| Onboarding and training | 1 onboarding session | 2 enablement sessions | 4 enablement sessions |
| Business consulting | 2 h / mo | 4 h / mo | 8 h / mo |
| Included development | 3 h / mo | 8 h / mo | 16 h / mo |
| Support | 8x5 ticket and email | Priority 8x5 + shared chat | Priority+ 12x5 with escalation |
| First response target | 1 business day | up to 4 business hours | critical from 1 hour |
| Deployment | |||
| Deployment options | Managed cloud | Managed cloud | Managed cloud + isolated environments as add-on |
| Isolated environments | — | — | Add-on |
| White label | — | — | Optional add-on |
Questions.
Pricing follows the capacity you actually run: monthly active users, business workspaces, agents, agent tools, integrations, knowledge bases and workflow volume — plus the level of support, advisory and included development in each plan. Every plan is a fixed monthly price with a one-time setup fee.
Implementation: analysis of your process, solution architecture, configuration of agents, workflows, knowledge bases, integrations and roles, and initial stabilisation once the process is live. It is charged once, at the start.
A one-off overage can be covered with an add-on for the specific limit you exceeded. If the overage repeats month after month, moving to the next plan is usually the better commercial outcome, and we will say so.
Included hours are allocated per calendar month. Anything unused at the end of the month does not carry forward, so we plan the work with you in advance rather than letting it accumulate.
Yes, under the Enterprise plan. Deployment can be managed cloud, hybrid or fully on-premises, agreed as part of the contract along with the security review, data handling and support model.
Plans run on an annual subscription. Implementation is delivered up front, so the term lets us plan capacity, support and the ongoing development hours included in your plan. Contracts beyond 12 months qualify for additional discounts, agreed individually.
Every plan includes a support window and a first response target. Core is 8x5 by ticket and email, Growth adds priority handling and a shared chat channel, and Scale adds an extended 12x5 window with a defined escalation path. Contractual service-level commitments are agreed under Enterprise.
EGO Digital is an IBM Business Partner. Mashu AI OS is our own orchestration platform, delivered and supported by our team, and it can be deployed alongside enterprise infrastructure your organisation already runs.
Start with one process.
We map a single business process, agree the success criteria, and put it into production on Mashu AI OS.