The operating system
for AI agents.
Any agent. Any model. One roof.
Mashu AI OS is not another place to build a chatbot. It is the layer where your organization runs, connects and governs every agent and every model — the ones we build, the ones you already have, and the ones you'll add next.
Workflows, integrations, knowledge, budgets and audit — one system of control, secure by design.
You bought AI.
You got new silos.
Copilots in one corner. Chatbots in another. Automation scripts everywhere. Each tool operates in isolation — and instead of accelerating the business, scattered agents multiply complexity and leave critical processes unoptimized.
Mashu AI OS doesn't compete with your agents. It runs them. One supervisor routes every request. One audit trail records every action. One place to govern any agent and any model, from any vendor — under one roof.
How it works.
A supervisor that thinks before it acts.
Every request enters Mashu through an intelligent orchestrator that analyzes intent, evaluates context, and routes work to the most qualified specialized agent — not a fixed rule tree. It's the operations manager your AI stack never had.
Agents talk to each other. Directly.
Native Agent-to-Agent protocol lets specialists delegate sub-tasks, exchange context, and collaborate across domains — without bouncing every decision back to the supervisor. A Sales agent closes a deal; Finance gets the implications directly. No one repeats themselves.
Every decision leaves a trail.
Contextual memory preserves every handoff, reasoning step and tool call — across stages, sessions and agents. For compliance teams: every action is timestamped, attributed, and exportable. For agents: perfect continuity, automatically.
One system. Six capabilities.
Multi-agent orchestration.
A supervisor layer that routes intent, sequences work across agents and systems, and keeps deterministic workflows deterministic — with human approval gates where the business demands them.
Custom AI agents.
Domain agents built for your processes — sales, finance, operations, support — plus a library of 350+ pre-built agents and workflow templates (reference configuration) to accelerate every deployment.
MCP server engineering.
Your systems become first-class tools for any agent. We design and run MCP servers that expose enterprise actions safely — with authorisation, scoping and full traceability.
AgentOps & observability.
Execution traces, success and failure rates, latency, cost per run. 98.2% execution success on reference configuration — measured, not promised. You see what every agent does, live.
Governance & safety.
Roles, policies, guardrails, budgets and change control. Rules define what an agent may do, which data it may touch, and when a human must approve — enforced by the platform, not by convention.
Knowledge engineering & RAG.
Curated knowledge bases per workspace: documents, procedures, policies, product data. Agents answer from your sources — grounded, current, and isolated from public model training.
Agents you can call.
Voice is a channel. Not a separate product.
Mashu voice agents answer phone lines and web calls, understand natural speech, and act — they look up orders, book appointments, verify documents, update systems. When a case needs a person, the call hands off to a human with full context attached.
Every conversation lands in the same place as every other agent action: transcribed, attributed, and written to the same audit trail — governed by the same roles, policies and budgets as your text agents.
- +Telephony and web voice, multilingual
- +Human handoff with context, not a cold transfer
- +Same governance, budgets and audit as text agents
- +Available on Growth plans and above
Built for regulated reality.
Mashu AI OS deploys into regulated, high-stakes environments — from aviation booking systems to HIPAA-bound clinical workflows — without rebuilding your existing infrastructure.
Ticket refund automation across legacy GDS systems
Agents read flight data, verify fare eligibility, validate policies and execute payments with full audit compliance — clearing backlogs that took weeks of human work.
Customs and shipping orchestration across 220+ countries
Auto-generates HS codes, validates customs requirements, routes carriers and reconciles tracking — eliminating manual data entry across global supply chains.
Voice-to-clinical-data with anomaly detection
HIPAA-compliant remote monitoring converts unstructured voice notes into structured clinical data, then routes anomalies to the right specialist with full chain of custody.
Regulatory filings with automated XBRL tagging
Agents extract financial data, validate against historical records and generate XBRL-ready filings — replacing manual workflows that took analysts weeks per submission.
Citizen requests with approval gates and full attribution
Agents classify incoming requests, assemble case files and draft responses; officials approve at defined gates. Built for municipal and public-sector processes where accountability is the requirement.
Your data. Your perimeter.
Deployment ladder.
As an IBM Business Partner, EGO Digital deploys Mashu on enterprise-grade IBM Cloud infrastructure — with isolated execution, end-to-end encryption, and complete audit trails. The same platform moves with you as requirements harden.
Secure by design.
- +Isolated execution environments — your data never touches public LLM training
- +Encryption in transit and at rest, SSO and granular RBAC
- +Complete, exportable audit trail for every agent action and decision
- +Human-in-the-loop approval gates at the steps you define
- +Budget controls with caps and alerts per agent and workflow
Compliance. Stated, not implied.
Information security management — organisation-wide controls, audited.
Service organisation controls verified over time, not at a point in time.
EU data protection: residency options, processing agreements, data-subject rights.
Healthcare workloads with Business Associate Agreement — running in production today.
Payment-card data controls for finance and payments deployments.
US federal cloud security authorization for government workloads.
Pricing. Follows the capacity you run.
Core.
Your first production AI workflow, live and controlled.
Growth.
AI operations across several teams, processes and business areas.
Scale.
Broad-scale AI operations with governance and executive visibility.
Questions.
No. Mashu AI OS is the operating system your agents run on. Builders produce individual agents; Mashu runs, connects and governs all of them — the agents we build for you, the agents you already have, and any model behind them — with one supervisor, one audit trail and one set of controls.
They keep working — under governance. Mashu routes requests to them, records their actions in the same complete, exportable audit trail, and applies the same roles, policies and budgets. You stop managing a zoo of disconnected tools and start operating one system.
No. The model gateway is model-agnostic: configure approved foundation models once — IBM Granite, GPT, Claude, Gemini, LLaMA, Mistral on-prem — route tasks to whichever fits the job, and swap providers at any time without rebuilding a workflow.
No. Workloads run in isolated execution environments, and your data never touches public LLM training. Encryption applies in transit and at rest, with SSO and granular role-based access control.
With controls enforced by the platform: deterministic workflows for the steps that must be predictable, human-in-the-loop approval gates where you define them, guardrails on what agents may do and touch, budget caps with alerts, and a complete, exportable audit trail of every action.
Yes. Voice is a channel, not a separate product. Calls are transcribed, attributed and written to the same audit trail, and voice agents obey the same governance, policies and budgets as text agents. Voice is available on Growth plans and above.
Yes. The deployment ladder goes from SaaS multi-tenant to a dedicated tenant, to your private cloud on AWS, Azure or GCP, to fully on-premises — with an air-gapped option for the strictest environments.
With one process. We map a single business process, agree the success criteria, and put it into production. Plans run on an annual subscription with a one-time setup fee; multi-year contracts earn additional discounts.
Stop deploying chatbots.
Start orchestrating intelligence.
We map a single business process, agree the success criteria, and put it into production on Mashu AI OS.