§MASHU AI OS · EGO DIGITAL

The AI operating system

The operating system
for AI agents.
Any agent. Any model. One roof.

Mashu AI OS is not another place to build a chatbot. It is the layer where your organization runs, connects and governs every agent and every model — the ones we build, the ones you already have, and the ones you'll add next.

Workflows, integrations, knowledge, budgets and audit — one system of control, secure by design.

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// ONE SUPERVISOR · DIRECT AGENT-TO-AGENT DELEGATION · COMPLETE, EXPORTABLE AUDIT TRAIL

5M+

Automated operations

per month across platforms built on Mashu AI OS

700+

Enterprise integrations

native connectors: Salesforce, SAP, Workday, ServiceNow

350+

Pre-built agents & workflows

ready-to-deploy templates · reference configuration

secured infrastructure · zero vendor lock-in

The problem

You bought AI.
You got new silos.

Copilots in one corner. Chatbots in another. Automation scripts everywhere. Each tool operates in isolation — and instead of accelerating the business, scattered agents multiply complexity and leave critical processes unoptimized.

Mashu AI OS doesn't compete with your agents. It runs them. One supervisor routes every request. One audit trail records every action. One place to govern any agent and any model, from any vendor — under one roof.

How it works.

§01 · SYSTEM

// 01 SUPERVISOR

A supervisor that thinks before it acts.

Every request enters Mashu through an intelligent orchestrator that analyzes intent, evaluates context, and routes work to the most qualified specialized agent — not a fixed rule tree. It's the operations manager your AI stack never had.

Supervisor architecture · Intent-based routing

// 02 A2A PROTOCOL

Agents talk to each other. Directly.

Native Agent-to-Agent protocol lets specialists delegate sub-tasks, exchange context, and collaborate across domains — without bouncing every decision back to the supervisor. A Sales agent closes a deal; Finance gets the implications directly. No one repeats themselves.

A2A protocol · Multi-agent delegation · Cross-domain context

// 03 MEMORY & AUDIT

Every decision leaves a trail.

Contextual memory preserves every handoff, reasoning step and tool call — across stages, sessions and agents. For compliance teams: every action is timestamped, attributed, and exportable. For agents: perfect continuity, automatically.

Complete, exportable audit trail · Contextual memory · Session continuity

One system. Six capabilities.

§02 · CAPABILITIES

// 01 ORCHESTRATION

Multi-agent orchestration.

A supervisor layer that routes intent, sequences work across agents and systems, and keeps deterministic workflows deterministic — with human approval gates where the business demands them.

// 02 AGENTS

Custom AI agents.

Domain agents built for your processes — sales, finance, operations, support — plus a library of 350+ pre-built agents and workflow templates (reference configuration) to accelerate every deployment.

// 03 MCP

MCP server engineering.

Your systems become first-class tools for any agent. We design and run MCP servers that expose enterprise actions safely — with authorisation, scoping and full traceability.

// 04 AGENTOPS

AgentOps & observability.

Execution traces, success and failure rates, latency, cost per run. 98.2% execution success on reference configuration — measured, not promised. You see what every agent does, live.

// 05 GOVERNANCE

Governance & safety.

Roles, policies, guardrails, budgets and change control. Rules define what an agent may do, which data it may touch, and when a human must approve — enforced by the platform, not by convention.

// 06 KNOWLEDGE

Knowledge engineering & RAG.

Curated knowledge bases per workspace: documents, procedures, policies, product data. Agents answer from your sources — grounded, current, and isolated from public model training.

Agents you can call.

§03 · VOICE

Voice is a channel. Not a separate product.

Mashu voice agents answer phone lines and web calls, understand natural speech, and act — they look up orders, book appointments, verify documents, update systems. When a case needs a person, the call hands off to a human with full context attached.

Every conversation lands in the same place as every other agent action: transcribed, attributed, and written to the same audit trail — governed by the same roles, policies and budgets as your text agents.

// IN PRODUCTION — NEUROLAB: voice-to-clinical-data, < 5 min to detect medical anomalies in unstructured patient input · HIPAA-bound workflow

// CALL FLOW

01 INBOUND CALL → SPEECH TO INTENT

02 INTENT → ROUTED TO DOMAIN AGENT

03 AGENT → ACTS IN YOUR SYSTEMS

04 ESCALATION → HUMAN + FULL CONTEXT

05 TRANSCRIPT → AUDIT TRAIL

+Telephony and web voice, multilingual
+Human handoff with context, not a cold transfer
+Same governance, budgets and audit as text agents
+Available on Growth plans and above

Built for regulated reality.

§04 · INDUSTRIES

Mashu AI OS deploys into regulated, high-stakes environments — from aviation booking systems to HIPAA-bound clinical workflows — without rebuilding your existing infrastructure.

// AVIATION

Ticket refund automation across legacy GDS systems

70%

auto-resolution rate · sub-1-minute processing

Agents read flight data, verify fare eligibility, validate policies and execute payments with full audit compliance — clearing backlogs that took weeks of human work.

// LOGISTICS

Customs and shipping orchestration across 220+ countries

90%+

workflow automation · end-to-end shipment lifecycle

Auto-generates HS codes, validates customs requirements, routes carriers and reconciles tracking — eliminating manual data entry across global supply chains.

// MEDTECH

Voice-to-clinical-data with anomaly detection

< 5 min

to detect medical anomalies in unstructured patient input

HIPAA-compliant remote monitoring converts unstructured voice notes into structured clinical data, then routes anomalies to the right specialist with full chain of custody.

// REGTECH

Regulatory filings with automated XBRL tagging

90%

reduction in SEC filing drafting time · zero version conflicts

Agents extract financial data, validate against historical records and generate XBRL-ready filings — replacing manual workflows that took analysts weeks per submission.

// GOVTECH

Citizen requests with approval gates and full attribution

Every step

attributed · timestamped · exportable

Agents classify incoming requests, assemble case files and draft responses; officials approve at defined gates. Built for municipal and public-sector processes where accountability is the requirement.

// YOUR INDUSTRY

Your industry runs on processes.
We orchestrate processes.

BOOK A DEMO →

// Trusted in production

Your data. Your perimeter.

§05 · DEPLOYMENT

Deployment ladder.

01SAAS MULTI-TENANT — fastest start

02DEDICATED TENANT — isolated instance · current default

03PRIVATE CLOUD — your AWS / Azure / GCP

04ON-PREMISES — air-gapped available

As an IBM Business Partner, EGO Digital deploys Mashu on enterprise-grade IBM Cloud infrastructure — with isolated execution, end-to-end encryption, and complete audit trails. The same platform moves with you as requirements harden.

Secure by design.

+Isolated execution environments — your data never touches public LLM training
+Encryption in transit and at rest, SSO and granular RBAC
+Complete, exportable audit trail for every agent action and decision
+Human-in-the-loop approval gates at the steps you define
+Budget controls with caps and alerts per agent and workflow

MODEL-AGNOSTIC GATEWAY Switch models, not architectures: IBM GRANITE · GPT · CLAUDE · GEMINI · LLAMA · MISTRAL ON-PREM

Compliance. Stated, not implied.

§06 · COMPLIANCE

ISO 27001

Certified

Information security management — organisation-wide controls, audited.

SOC 2 Type II

Certified

Service organisation controls verified over time, not at a point in time.

GDPR

Compliant

EU data protection: residency options, processing agreements, data-subject rights.

HIPAA

Compliant · BAA available

Healthcare workloads with Business Associate Agreement — running in production today.

PCI DSS

In progress

Payment-card data controls for finance and payments deployments.

FedRAMP

In progress

US federal cloud security authorization for government workloads.

Every requirement maps to a platform control: isolation to deployment model, access to RBAC, accountability to the complete, exportable audit trail, oversight to human-in-the-loop gates. Compliance is architecture here — not a slide.

Pricing. Follows the capacity you run.

§07 · PRICING

// 01 CORE

Core.

$5,000 / month

ANNUAL SUBSCRIPTION

Your first production AI workflow, live and controlled.

// 02 GROWTH

Growth.

$8,000 / month

ANNUAL SUBSCRIPTION

AI operations across several teams, processes and business areas.

// 03 SCALE

Scale.

$15,000 / month

ANNUAL SUBSCRIPTION

Broad-scale AI operations with governance and executive visibility.

Full limits, add-ons and Enterprise terms — every plan in detail, with a term glossary. Multi-year contracts earn additional discounts.

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The operating system
for AI agents.
Any agent. Any model. One roof.

You bought AI.
You got new silos.